NEWS ALERT: Texas Severe Winter Weather: BCBSTX Responds to Help Members

From: Blue Cross and Blue Shield of Texas <bcbstx_noreply>
Date: December 6, 2013 at 3:01:16 PM EST
To: randysmyagent
Subject: NEWS ALERT: Texas Severe Winter Weather: BCBSTX Responds to Help Members
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Blue Cross and Blue Shield of TexasIf you are unable to see the message below, click here to view.

Blue Cross and Blue Shield of Texas

News Alert: December 6, 2013

Texas Severe Winter Weather: Blue Cross and Blue Shield of Texas Responds to Help Members

The following message will be shared today with employer groups that are on our email distribution list. Feel free to pass along this message to your clients as needed.

We are also posting an alert on our external website, as well as on Facebook and Twitter.

Contact your BCBSTX account representative if you have any questions.

Assistance Available for Members Impacted by Severe Winter Weather in Texas

During a natural disaster, you never know where you may end up. We at Blue Cross and Blue Shield of Texas (BCBSTX) understand that a number of our members living, working or traveling in and around Texas may be impacted and/or displaced as a result of severe winter weather.

BCBSTX is prepared to assist these members by:

  • Explaining the options for accessing care
  • Helping to locate a network provider, hospital or dialysis center
  • Assisting with early refills of prescription medications
  • Working to ensure transition of care or continuity of care needs are met
  • Accessing member identification information

Please share this information with your employees:

  • For an emergency situation, members should go directly to the nearest hospital.
  • For non-emergency care needs, members can call the customer service number on the back of their member ID card to locate a network provider.
  • When arriving at the participating doctor’s office or hospital, the member will need to present his/her BCBSTX ID card.
  • If a member does not have his/her member ID card, needs help finding care or has coverage questions, our customer service representatives will provide assistance.
  • Members can also log in to Blue Access for MembersSM on the BCBSTX website or access our mobile site to search for a doctor, access their ID card and more.
  • BlueCard® participants (indicated by a suitcase on the member ID card) can call the National BlueCard access number to be routed to the appropriate customer service center.

Watch for continuing updates as we respond to the needs of our groups and members impacted by the severe winter weather. Please contact your BCBSTX account representative should you have any questions.

Important Blue Cross Phone Numbers

  • BCBSTX Customer Service for all group plan members: 800-521-2227
  • BCBSTX Customer Service for individual/family policyholders: 888-697-0683
  • BCBSTX Customer Service for Medicare Supplement policyholders: 800-654-9390
  • Federal Employee Information: 800-442-4607
  • National BlueCard access: 800-810-BLUE (2583)

Other Resources
American Red Cross

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The National Funeral Directors Association Releases

NFDA Releases Results of Member General Price List Survey

For Immediate Release: August 1, 2013

Brookfield, Wis. – The National Funeral Directors Association (NFDA) released the results of its 2013 Member General Price List Study today. The report provides a comprehensive picture of the diversity of costs associated with a funeral, providing data that breaks down services by geographic region, size of firm and size of city/town.

Perhaps the most frequently requested piece of information produced by the survey is the national median cost of a funeral. Since the 1960s, NFDA has calculated the median cost of a funeral by totaling the costs of the following items: non-declinable basic services fee, removal/transfer of remains to funeral home, embalming, other preparation of the body, a metal casket, use of the funeral home and staff for viewing, use of the funeral home and staff for a funeral ceremony, use of a hearse, use of a service car/van, and a basic memorial printed package (e.g., memorial cards, register book, etc.).

The national median cost of a funeral for calendar year 2012 was $7,045. If a vault is included, something that is typically required by a cemetery, the median cost is $8,343. The cost does not take into account cemetery, monument or marker costs, crematory fees (if cremation is selected instead of burial), or miscellaneous cash-advance items, such as flowers and obituaries. Many factors contribute to the final determination of how an individual funeral home prices its good and services, including the firm’s business philosophy and the market in which it operates.

National Median Cost of an Adult Funeral: 2012 vs. 2009
Item 2012* 2009* % Change
Non-declinable basic services fee $1,975 $1,817 8.7%
Removal/transfer of remains to funeral home $285 $250 14.0%
Embalming $695 $628 10.7%
Other preparation of the body $225 $200 12.5%
Use of facilities/staff for viewing $400 $395 1.3%
Use of facilities/staff for funeral ceremony $495 $450 10.0%
Hearse $295 $275 7.3%
Service car/van $130 $125 4.0%
Basic memorial printed package $150 $125 20.0%
Subtotal without casket $4,650 $4,265 9.0%
Metal casket
(average charge for the most frequently
purchased item)
$2,395 $2,295 4.4%
Average Cost of a Funeral $7,045 $6,560 7.4%
(average charge for the most frequently
purchased item)
$1,298 $1,195 8.6%
Total with vault $8,343 $7,755 7.6%
* Median Price – The amount at which half of the figures fall below and half are above.

Prices have not been adjusted for inflation.

Over the past decade, the median cost of an adult funeral in the United States has increased approximately 35.2 percent. This is similar to the 1991-1998 period for which studies were completed, where the cost of a funeral increased by 34 percent. The percent increase during the 1980s (1980-1989) was significantly higher (87 percent), reflecting the significantly higher inflation rates of the 1980s.

Survey methodology

The paper-based survey was mailed to a random sample of 2,990 NFDA member funeral home owners on May 13, 2013, to gather General Price List and other related data for the calendar year ending December 31, 2012. Of the 2,990 potential respondents, a total of 406 members anonymously completed the survey, yielding a 13.6 percent response rate which accurately reflects (with 95 percent confidence) NFDA’s total membership within a range of ±4.7 percent.

NFDA is the world’s leading and largest funeral service association, serving 19,700 individual members who represent more than 10,000 funeral homes in the United States and 39 countries around the world. NFDA is the trusted leader, beacon for ethics and the strongest advocate for the profession. NFDA is the association of choice because it offers funeral professionals comprehensive educational resources, tools to manage successful businesses, guidance to become pillars in their communities and the expertise to foster future generations of funeral professionals. NFDA is headquartered in Brookfield, Wis., and has an office in Washington, D.C. For more information, visit

# # #

Contact: Jessica Koth, jkoth

Note: Members of the media who would like a copy of the survey results should contact Jessica Koth at jkoth or 800-228-6332. NFDA members interested purchasing a copy of the survey report should contact their member services representative at 800-228-6332.

Randy Kelley

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